Who we are
B&G’s Custom Woodworking designs, builds, and installs custom cabinetry and home improvements in the United States. This policy explains how we collect, use, and share information when you visit our website, contact us, or work with us.

What this policy covers
This policy applies to information collected through our website, email, phone, text messages, social media, and in person during estimates and on site visits.

Information we collect
Information you provide

• Contact details such as name, email, phone, and mailing address

• Project details such as measurements, site photos, inspiration images, budgets, and timelines

• Messages and records of communications and service requests

• Billing details and payment information processed by our payment processor. We do not store full card numbers.

Information collected automatically

• Device and usage data such as IP address, browser, pages viewed, and timestamps

• Cookies and similar tools that remember preferences and help us understand site use

• Analytics data from tools like Google Analytics or Wix Analytics

How we use information
We use information to:

• Respond to inquiries, schedule estimates, and prepare quotes

• Plan, build, deliver, and service projects

• Send appointment reminders and important updates

• Improve our website, services, and customer experience

• Maintain security, prevent fraud, and comply with laws

• Send marketing emails or texts with your consent. You can opt out anytime.

How we share information
We do not sell personal information. We may share information with:

• Service providers that help with website hosting, communications, scheduling, payments, shipping, and storage of files and photos

• Subcontractors, suppliers, and delivery partners as needed to complete your project

• Professional advisers and insurers

• Authorities when required by law or to protect rights and safety

• Another business in connection with a merger, acquisition, or sale of assets

Cookies and analytics
We use cookies to keep the site working and to understand how visitors use it. You can set your browser to refuse cookies, but some features may not work as intended.

Email and SMS
With your consent we may send project updates, reminders, and occasional news. You can unsubscribe from emails using the link in the message. For texts, reply STOP to opt out. Message and data rates may apply.
Your choices

• Ask to access, update, or delete your information by contacting us

• Opt out of marketing emails and texts

• Change cookie settings in your browser

Data retention
We keep information only as long as needed for the purposes described, to complete projects and warranties, and to meet legal or tax requirements.

Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is guaranteed to be completely secure, but we work to protect your data.

U.S. state privacy rights
Depending on your state, you may have rights to access, correct, delete, or limit the sharing of your personal information. To make a request, contact us using the details below. We will verify your request as required by law.

International visitors
If you visit from outside the United States, your information will be processed in the United States, where privacy laws may differ from those in your country.
Changes to this policy

We may update this policy from time to time. The effective date shows when it was last revised.